Holtze Executive Village

Corporate Profile

Kansas City Sketchbook

by Weslea Bell

 

The number one goal of Holtze Executive Village is to exceed its customers’ expectations. Of course, such ambition is impressive only when visitors’ expectations are challengingly high. So just to make things interesting, Holtze pours tremendous energy into making a flawless first impression. Upon arriving at this unique hotel facility, patrons are welcomed by a dazzling fountain centered in a sleek, brick circular drive. Lush, soothing greenery nestled against rich gold walls of the adjacent buildings compliments the inviting main building that houses the hotel lobby and reception area.

 

This enchanting image is the first indication that Holtze intends to communicate its highest standards to the prospective guest from the very beginning. Because Holtze purposely raises its guests’ expectations, the goal of surpassing them becomes a tall order to fill. This upscale, privately owned hotel accomplishes the task beautifully, meeting even the most vigorous demands of its conscientious customers.

 

The spacious lodge with a cozy fireplace in the center of the room and massive, wooden beams crisscrossing the vaulted ceiling feels more like a contemporary clubhouse than a hotel lobby. Showcased on the fireplace mantel is a captivating glass sculpture created by Dale Chihuly, a modern artist lauded for revolutionizing the world of glasswork. Chihuly is world renowned for moving the art of blown glass into the realm of large-scale contemporary sculptures. He is one of only four American artists to have had a one-person exhibition at the Louvre, and he has created some of the largest pieces of glass ever blown by hand. The Chihuly piece in the Holtze Executive Village collection is apropos because of the revolutionary attitude in which it was created. The same forward thinking was in place when the founders of Holtze initiated the concept of combining a quiet residential setting with high-quality, guest-oriented hotel service, and Holtze Executive Village was born.

 

In 1983, two brothers, Eric and Steve Holtze, sought to identify characteristics that would set their business apart from all others of its kind. They determined that every transaction and executive decision of their company must be based on two simple principles: person-to-person courtesy and helpfulness. They also wanted to provide outstanding and varied hotel accommodations at competitive prices. Out of this intellectual effort was founded a company called Executive Residence Corporation, which originated the concept of combining hotel and apartment operations together into one facility.

 

The first property opened in 1984 in Aurora, Colorado, and since that time the Holtze brothers have successfully managed suburban, apartment-style hotel properties throughout metropolitan Denver. In 1989 the Holtze brothers debuted their second property in the Denver Tech Center and changed their company name to Holtze Corporation with individual hotels identified as Holtze Executive Village. The goal of serving guests with respect and genuine concern for their comfort and well-being is one of the foundations that made the Denver and Aurora properties successful and allowed the company to make another addition in 1995 called Holtze Executive Place, an urban high-rise hotel in downtown Denver.

 

November of 1999 marked the opening of the newest hotel Holtze property in Overland Park, Kansas, meeting the needs of the area’s growing economy. In a corporate restructuring in 1996, Eric and Steve Holtze separated Holtze Corporation into two distinct companies, each responsible for its own development, construction, and management. E.J. Holtze Corporation, wholly owned by Eric Holtze, is a result of that division, currently operating hotels in Denver and Overland Park, Kansas.

 

Holtze Executive Village seeks to accomplish goals outlined in a precise, yet expansive, mission statement, which states in part, “Our business does not depend primarily upon fancy advertising slogans, clever product ideas, or even efficient management techniques. It depends upon the impression left with each guest by the individual providing the service.” The staff recognizes that accomplishing this goal is both a privilege and a serious responsibility. They make a concerted effort to be unique and avoid conformity, consequently placing Holtze a step above brand-name chain hotels. Employees of Holtze put forth extraordinary effort and exhibit uncommon initiative, creativity, and judgment in hopes of making each guest feel individually noticed and accommodated.

 

Complementing the focus and purposefulness of the employees and management at Holtze is the continuity of the facility itself. Holtze Executive Village’s architectural features include nine European-style, three story buildings, several lighted garden pathways, a clubhouse area, complimentary high speed internet, sofa sleepers, lit oval tubs, and a complimentary breakfast and evening reception. Meeting rooms are available for guests with a total capacity of 100+. Holtze Executive Village works with preferred caterers in the area and also provides audio/visual equipment for use in the meeting rooms. Area attractions include Country Club Plaza, one of Kansas City’s premier entertainment districts, Town Center, one of the city’s largest outdoor shopping environments, and Oak Park Mall, an aesthetically appealing, year-round shopping destination.

 

Modern conveniences and comforts are complemented by the contemporary style and unique ambiance of the hotel’s interior. In addition to Chihuly’s personal artistic presence in the reception area, each guestroom and suite is graced by works of art created by local artisans, giving travelers a sense of authenticity and inspiration. Holtze Executive Village is true to its name, providing a spacious, home-like residence that focuses careful attention on comfort and hospitality. Discriminating people may choose Holtze as their residence for any period of time, from an overnight stay to occupancy of several months.

 

One of the many attributes that make Holtze Executive Village unique is the versatility of the rooms and suites. Guests may choose from the 215 rooms in several different combinations to best suit their individual tastes. Types of rooms include a single queen junior suite, a double queen junior suite, a one-bedroom suite, or a two-bedroom suite. All rooms feature an extra length queen-sized bed, a complimentary breakfast, and an evening reception. All junior suites also have an oversized luxurious bath, an entertainment console, a mini-refrigerator, and a microwave. The two-bedroom suite consists of two luxurious bedrooms, two bath suites, a full-size kitchen, a dining area and a fireplace.

 

Living areas of the one-bedroom and two-bedroom suites are furnished with a sofa sleeper, a fully-equipped kitchen, an oversized bathroom and a separated bedroom with an extra length queen-size bed and a second television. Guests can entertain visitors in the living room or enjoy the elegance and relaxing environment alone. Privacy from the living room area is accomplished by simply shutting the door to the bedroom, creating a perfectly balanced residence.

 

The immaculate kitchen of the guest apartment offers a refrigerator, a full-size stove, a microwave and a sink, along with counter and cabinet space for preparing meals. Guests can move from the kitchen to the living area to sit on a comfortable couch in front of a gas fireplace and television to enjoy their home cooked entrée. A daily complimentary executive breakfast buffet is provided each morning, and complimentary Starbuck’s coffee and hot tea are available in the clubhouse. Another luxury offered to Holtze guests is the free evening guest reception with an open bar, complimentary cocktails, and a light supper buffet, including weekly seasonal barbeque and hors d’oeurves.

 

People checking into Holtze Executive Village may be in town for an overnight visit or an extended business or family trip. The Holtze staff operates under the assumption that whatever the circumstances surrounding guests’ visits, they deserve only the best treatment and every convenience of home. Even a few things home doesn’t always offer are considered standard procedure. Holtze boasts van transportation capabilities to nearby areas so that no one is left stranded or risks missing important meetings.

 

Local phone calls are free, and each room has 800 number access and direct dial voice mail. Busy executives need high-speed internet access, so work areas and free access connections are provided in every room for all occupants. When guests have to leave the hotel to attend business meetings, their wardrobe stands perfectly ready thanks to the on-site laundry facilities and same-day valet dry cleaning. The spacious bathrooms are equipped with oversized garden tubs and hair dryers, and each guestroom contains an iron and ironing board.

 

After a harrowing day, Holtze offers guests the opportunity to unwind in the outdoor heated pool or Jacuzzi. For many visitors, socializing is the most effective way to relax, so spacious and cozy meeting places are continually available, including generous patio and picnic areas complete with barbeque grills. Holtze even makes available free bicycles so occupants can get outside for a scenic tour of the surrounding city. On and off-site fitness facilities are available for occupants who wish to keep their physical exercise programs on track while away from home. In-room entertainment, including extended cable television, HBO, movies on-demand, and Nintendo™ 64 are available for those who prefer to relax in the alluring privacy of their soothing bedrooms and suites.

 

Because Holtze Executive Village offers lodging that is clean, secure, and conveniently located, hotel guests rave about their experience and often vow never to stay at a national chain again. One visiting businesswoman expresses her appreciation of Holtze by calling the suites “a glorious respite for the weary business traveler.” Cleanliness is an attribute Holtze takes for granted, but guests insist it’s definitely an alluring quality that brings them back again and again. “Your room was beautiful and clean . . . our stay was great,” says guest Darlene Rodriguez. Visitor Cynthia Patrick boasts, “. . . cleanliness was exceptional,” giving just one example of Holtze’s tendency to surpass customers’ expectations.

 

If a Holtze executive employee were asked to define the most powerful platform for pleasing customers, the answer would have a lot to do with excellent customer service levels from every employee. The staff is rewarded for exhibiting fairness, flexibility, and mutual support of other employees. Members of the hotel management explain that Holtze employees are trained to make the guests happy. They provide a cozy alternative for business travelers and hope to continue to raise the bar for hotels in the area by providing an exceptional service level and an exceptional rate. Holtze Executive Village seeks to bring on board enthusiastic individuals whose goal is to provide direction and stability for the company and to contribute substantially to the continuing excellence and future growth.

 

Holtze Executive Village has two locations, one in Overland Park, Kansas, and the other in Denver, Colorado. Not only do the hotels attract businessmen and women from all over the United States and the world, they also contribute to their respective communities by participating in fundraisers and service projects. Holtze contributes regularly to charitable organizations around the Kansas City metro area and is a major contributor to the largest four-mile run in the country, the Annual Children’s Center for the Visually Impaired Trolley Run.

 

Through its participation in the Trolley Run, Holtze Executive Villages support the Sabates Eye Centers, a medical division of Felix Sabates Eye Group that consists of health care professionals with nine locations in Kansas City and surrounding areas. Holtze sponsors the Children's Center for the Visually Impaired in its efforts to provide blind and visually impaired infants, preschoolers, and kindergartners with the special skills they need in order to function at their highest potential in the sighted world. The commitment to excellence Holtze upholds in the services it provides for its customers carries over into the surrounding community. A work ethic that demands excellence is not limited to just one area of expertise, but permeates all other relationships the hotel has with its neighbors.

 

The Overland Park Holtze Executive Village is conveniently located near an abundance of entertainment opportunities. The surrounding area is home to several shopping headquarters, including Oak Park Mall, Country Club Plaza, and Town Center. Fans of the theater can attend a live show at the New Theatre Restaurant or catch a current movie at the Starlight Theatre. Museum lovers will love the easy accessibility to several area museums, including the Nelson-Atkins Museum, the Kemper Museum, and the American Jazz Museum. Golfers may want to visit Overland Park Golf Club or Iron Horse Golf Club. To get away from the career schedule of busy professionals, scenic nature exhibits and trails are also nearby. The Indian Creek bike-hike path is two miles away, and the Overland Park Arboretum is only ten miles from the hotel, plus the Kansas City Zoo, the Worlds of Fun Amusement Park, and Oceans of Fun Water Park. Kauffman Stadium, home to the Kansas City Royals, and Chief Stadium, home to the Kansas City Chiefs, are also nearby.

 

The Holtze concept is truly a unique one because traveling business people are in need of hotel services that do more than simply supply a place to stay for the night. In order to render optimal performance, business people long for an orderly, clean, spacious, and comfortable environment where they can focus on the business endeavors that lured them away from their homes in the first place. Holtze desires to meet those needs in a way other hotels don’t, and their efforts are steered by the philosophies of men who began their careers in a family business and have since prospered as a result of a strong work ethic and a true understanding of the American business traveler.